Customer Service Software
Customer Service Software Solutions For Online Business
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Solutions for the smaller business
It is rare to find a customer service software solution that is designed for looking after the small and medium sized internet business.
Many internet marketers would like to provide better customer support but they find it very time consuming. Often the task gets handed over to the assistant to look after. Needless to say, sometimes emails get lost or are neglected. This usually happens when the a new product is being worked on and all the focus is on getting it ready for launch.
This is all understandable but for a disgruntled customer it is not a good experience and the vendor will probably lose the customer for good. Worse still if the customer complains to his credit card company or paypal, well, the vendor could get into some nasty problems. Operating a good customer care program is a win-win solution for everyone.
Reasonably priced online services
One very effective and value for money method of providing the customer service solution is to utilize the services of a company such as Support-Focus. This company offers services on a monthly subscription basis with an entry level of under twenty dollars. As well as the customer support solution the vendor is also issued a company Trust Seal that demonstrates that the vendor is a "Trusted Member" of the system.
This customer service software solution compares very favorably compared to the many ticket based help desk solutions that can work out very expensive.
It i not just the price ticket that needs to be considered. Other aspects are the setup and maintenance that is required. Some systems require that all customer account details are either keyed in or somehow imported into the new system. This can represent quite a drain on resources for the smaller company.
Support-Focus requires no inhouse software or data entry. You simply copy a few lines of code onto your webpage where you want the seal to appear and you instantly have a whole system working for you.
For the smaller online business, combining the two functions of trust seal and customer support makes perfect sense. Trust seals virtually always increase the sales conversion rate and therefore usually more than pay for themselves.
In this case, the vendor gets a high quality support system, plus a method of increasing sales for a very low monthly fee.