customer care

Privacy Policy

"We value our professional relationship with you."

As part of the subscription membership transaction with paypal, we will learn your name and email details. Your address may also also be included. Your privacy and the security of these personal details is of high importance to us.

Please be aware that the information you publish in your profile and in your reponses to support requests may be made available to the general public, so do not post secret or sensitive information in these areas.

We respect your privacy and will not pass any information on to any third parties.

Because we do not process credits cards information ourselves, we do not receive your credit card or bank details. We are simply notified of whether or not your subscription transaction was successfully completed.

Personally Identifiable Information (PII) Any and All collected PII is stored and transmitted via secure systems and networks using currently accepted standards. No sharing of PII with third parties is carried out.

All private information received by Support-Focus.com is treated as confidential and is not lent, rented, sold or given to any third party. We value our professional relationship with you.

Our computer storage devices are enabled with the latest anti-virus and anti-hacking software. Of course, no system is fully safe as there are always problems or attacks that can occur, however, we do promise to do our best to ensure that any data we hold is stored in a professional manner.

We use the lastest cloud storage utilities for backup storage in order to provide us with secure and fast reinstatement of any damaged data. All transmitted data is transmitted under secure systems.

Security Monitoring Proper monitoring systems and log storage are in place to enssure that a system compromise can be detected and information can be provided to proper authorities.