Support-Focus.com

customer care

Providing the internets' best customer care support.


Terms of Use

Terms and Conditions of Service.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH. THE PUBLISHER MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS.

The publisher of this website is Support-Focus.com also refferred to as "we" and "us".

Support-Focus.com does not certify or provide services for sites which contain or offer: Adult material, Gambling, Weapon manufacture, Weapon sales.

Members consent to Support-Focus.com sending them member email communications.

Free trials.
The term "free trial" refers to the initial period before the first payment is made. If you decide to cancel at any time during that period, we will not bill you for the service. If you continue with the service past the initial period you are agreeing to be billed for that first period. Your payments are made in arrears once a month. We do not make refunds because you do not pay in advance. We give you the service first, you pay at the end of the month.

Changes in Service Level.
When you change your service level, you will have immediate access to the new level. You will be billed at your usual billing date at the new rate. We do not make any adjustments for the date of when you change your service level. You accept that you will pay a full month at the new service level. In order to get full value you should change service level immediately after you have been billed for the previous period. The choice of when to change service level is yours to decide.

Service Termination.
You terminate this service by going to your paypal account and cancelling the subscription. Even though technically you will owe us a payment for the days used after your last payment, we do not not request this from you. We do not take any money from you in advance so there is never any reason to refund you.


If the services or contact details for a member site change, the member must update the information. The member is responsible for ensuring that the information published about their site and products and services is correct and up to date.

All copy offered for publication in Support-Focus.com must be legal, decent, honest and truthful and must comply with the requirements of current legislation, and is accepted for publication, or not, at the publisher's absolute discretion. Users agree not to use any profanity or hate statements or any statements that might cause offense. Users take full responsibility for data that they post on this website.

When deemed necessary all copy may be edited and classified at the publisher's discretion. All material contained in this website is published in good faith, but it is emphasised that we the publishers do not in any circumstances accept responsibility for the accuracy or otherwise of any advertisement, message or other information published whether online or off-line (nor is any kind of warranty expressed or implied by such publication) and that the publishers specifically disclaim all and any liability to advertisers, readers and users of any kind of any loss or damage of any nature whatsoever and however arising, whether due to inaccuracy, error, omission or any other cause, and whether on the part of the publishers of Support-Focus.com, or their servants or agents, or any other person.

Upon termination of membership, you must remove all Support-Focus.com seal images from your websites, along with any reference to the fact they had once been approved by the Support-Focus.com.

Support requests and responses are routinely monitored to ensure that customers are being treated fairly. Because reneging on guarentees by vendors or other unfair treatment of customers will damage our reputation, we retain the right to keep all members records and at our sole discretion to continue to publish these even after a member discontinues the subscription.

You also understand that the publishers cannot and does not guarantee or warrant that files available for downloading through this website or external website displaying our seals, will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to your data and the Site for the reconstruction of any lost data.

You agree to grant to Support-Focus.com a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site or by contact forms or by e-mail to Support-Focus.com by all means and in any media now known or hereafter developed. You also grant to Support-Focus.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional materials. You agree that you shall have no recourse against Support-Focus.com for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Support-Focus.com.

Support-Focus.com may experience system outages or other difficulties which prevent visitors from viewing site reports or submit support requests. These outages can also affect the Support-Focus.com seal image display on member websites. Support-Focus.com does not guarantee or warrant that files will be made available.

You acknowledge that you have not relied upon or been induced by any representation by Support-Focus.com. The publisher makes no warranty or representation as to: - the results that may be obtained through membership of the service; - the accuracy, reliability or otherwise of any information obtained through membership of the service; - the financial or other rewards which may be obtained through membership of the service; - the service or network being uninterrupted, timely or error free; - the goods and/or services purchased or obtained through the service or network, including goods and or services offered by Support-Focus.com members.

You release Support-Focus.com and its officers, employees, agents, directors, parents, subsidiaries and affiliates from any claim for loss, damage or liability, including special indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data, in respect of: - any Support-Focus.com emails forwarded to the member; - membership of the service; - the use of or inability to use the Support-Focus.com Service; - the quality of goods and/or services purchased by the visitor of a member website;

You indemnify and keep indemnified Support-Focus.com and its officers, employees, agents, subsidiaries and affiliates against all claims (including third party claims), demands, damages, costs (including legal costs), penalties or suits arising out of or consequential upon use of this Service.

All product names mentioned herein are the trademarks of their respective owners. Some documents may contain other proprietary notices and copyright information relating to that document or organisation. You agree that Support-Focus.com has not conferred by implication, or otherwise, any licence or right under any patent, trademark or copyright (except as expressly provided) of Support-Focus.com or of any third party.

The information contained on this website is for information purposes. Whilst every care has been taken in its preparation, Support-Focus.com does not make any warranties nor representations as to its accuracy or reliability and disclaims all liability for any errors or omissions.

The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept neither responsibility for keeping the information in these pages up to date nor liability for any failure to do so.

All users are advised to check statements carefully before entering into any agreements of any kind. If in doubt, please seek legal advice.

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Support-Focus.com, its partners or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. The only exception being the seal(s) that we provide for your exclusive use.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE, SERVICE, AND THE INTERNET. Support-Focus.com PROVIDES THE SITE, SERVICE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF EXTERNAL WEBSITES WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR EXTERNAL SERVICES OF THIRD PARTY WEBSITES, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND Support-Focus.com SHALL NOT BE LIABLE FOR ANY COSTS OR DAMAGES ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE, Support-Focus.com OR ON THE INTERNET GENERALLY. Support-Focus.com DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingom. The member and visitor submit to the jurisdiction of the courts of the United Kingom.